18 baje's Privacy Policy

We collect various types of information when you register and use the 18 baje platform. This data is used to deliver the best gaming experience and to keep the platform secure. We always collect only the minimum information necessary.

Personal Identification Information

• Name & Date of Birth: Full name and date of birth provided at registration — required for age verification.
• Email Address: To send account communications, password resets, and important notices.
• Phone Number: For two-factor authentication and support communications.
• Residential Address: Used for KYC verification and applicable legal compliance requirements.

Identity Verification Documents

• Copy of National ID (NID) or passport.
• Utility bill or bank statement as proof of address.
• Documents proving ownership of the payment method.

Financial Information

• Mobile banking number (bKash, Nagad, Rocket).
• Bank account details (for withdrawals).
• Transaction history and amounts.

Automatically Collected Information

18 baje uses your personal information only for specific, legitimate purposes. We maintain full transparency about how each piece of data is used.

Primary Use

• Account Management: To create, maintain, and keep your account secure.
• Service Delivery: To provide gaming, betting, and payment services without interruption.
• Identity Verification: To complete the KYC process and meet legal requirements.
• Customer Support: To handle support requests and resolve disputes.

Secondary Use

• Personalized Experience: To recommend games and offers tailored to your preferences.
• Security Improvements: To detect fraud and strengthen platform security.
• Legal Compliance: To meet the requirements of licensing authorities.
• Service Improvement: To improve platform functionality and usability.

Your consent will be obtained before 18 baje uses your data for any purpose outside of this Privacy Policy. You may opt out of marketing communications at any time.

18 baje does not sell your personal data to third parties. However, limited data sharing with specific partners may be necessary in certain circumstances.

When Your Information Is Shared

• Payment Provider: Information required to process transactions is shared with mobile banking providers and payment gateways.
• Legal Authorities: Information may be disclosed to relevant authorities in cases of legal obligation or court order.
• Licensing Authority: Required data is shared with regulatory bodies to maintain our gaming license.
• Technology Service Providers: Limited data may be shared with cloud service providers and security vendors required to operate the platform.

Your data is never shared

• To marketing agencies or data brokers.
• To social media platforms.
• To competing gaming platforms.
• To any unauthorized third party without your consent.

18 baje uses cookies and similar technologies to enhance your experience on our website and app. We are fully transparent about how we use cookies.

Cookie Type

• Essential Cookies: Required to maintain login sessions and platform security. The platform cannot function without these cookies.
• Functionality Cookies: Remembers your preferences such as language and theme, so each time you log in, your experience is more personalized and convenient.
• Analytics Cookies: Collects anonymous statistics to help us understand how the platform is used. These cookies do not reveal any personally identifiable information.

Cookie Controls

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the platform. When you first visit the site, you will be given the opportunity to set your cookie preferences through the consent banner.

18 baje follows the highest industry security standards to protect your personal information. We have deployed both technical and administrative safeguards.

Technical Safeguards

• SSL/TLS Encryption: All data transmitted on the website and app is protected by 256-bit encryption.
• Firewall Protection: Advanced firewalls are active to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional security layer can be enabled at login for extra account protection.
• Secure Data Centers: Data is stored in internationally certified, secure data centers.

Administrative Safeguards

• Restricted staff access — only authorized personnel can view your data.
• Regular security audits and vulnerability assessments are conducted.
• Staff receive regular training on data protection practices.

18 baje does not store your information indefinitely. A defined retention period is set for each type of data.

Once the designated retention period expires, data is securely deleted or anonymized. Certain information may be retained longer due to legal obligations.

Every 18 baje user has certain fundamental rights over their personal information. We respect these rights and are committed to helping you exercise them.

Your Rights

• Right to Access: You may request to view the information we hold about you.
• Right to Rectification: You can request that any incorrect or outdated information be updated.
• Right to Erasure: You may request that your information be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your data for specific purposes.

How to Exercise Your Rights

To exercise any of your data rights, email us at support@18baje.com or reach out via the platform's live chat. We are committed to responding to your request within 30 days.

18 baje is a platform strictly for users aged 18 and above. We enforce a rigorous policy regarding the privacy and protection of minors.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• Age verification documents are checked as part of the KYC process.
• If a user is identified as a minor, their account is immediately suspended and all associated data is deleted.
• We do not knowingly collect personal information from minors.

If you believe a minor is using our platform, please contact us immediately at support@18baje.com.

18 baje reserves the right to modify or update this Privacy Policy as needed. Updates may occur due to service improvements, legal changes, or the introduction of new technologies.

Our Process for Changes

• Notice will be sent to your registered email at least 30 days before any significant changes take effect.
• A summary of changes will be published at the top of this page along with the "Last Updated" date.
• For significant changes, you will be asked to consent to the updated policy the next time you log in to the platform.
• Archived copies of previous policies are available upon request.

Continued use of the platform after any changes constitutes your acceptance of the updated privacy policy. If you do not agree to the new policy, please request that your account be closed.

If you have any questions, concerns, or complaints regarding 18 baje's Privacy Policy, please get in touch with us. We take all privacy-related matters seriously.

Contact Channels

• Email: support@18baje.com — For privacy-related matters, please use "Privacy" as the subject line.
• Live Chat: Bengali-language support is available on the platform 24/7.

Response Timeframes

• General inquiries: 24–48 hours.
• Requests to access or delete data: within 30 days.
• Urgent data breach matters: within 72 hours.